Watch VideoWatch the AI Helpdesk demo
Watch a demo of TapHero’s AI Helpdesk to see resident inquiries, registrations, and support tickets in action, including controls for staff review.
HOA & Condo Management Software
The AI that runs your building's busywork.
It answers residents, files registrations, books amenities and logs packages — in the email and text they already use, at the level of autonomy you set.
For HOA and condo communities, and property managers overseeing multiple associations.
White-glove setup. No resident app required.
The Status Quo
Most buildings run on inboxes, spreadsheets, and portals.
Routine requests create hours of manual work: tracking, searching, responding, and following up.
Your inbox is the system of record.
When the manager changes, the institutional memory leaves with them.
Every answer waits for a human.
Questions the documents already answer still take two days.
The portal nobody downloaded.
Only about 20% of residents ever install a building app.
See how TapHero works
Watch Video
Watch VideoWatch the Package Management demo
Watch a demo of TapHero’s package management features to see package scanning, resident notifications, and pickup tracking in action.
Watch VideoWatch the Preventative Maintenance demo
Watch a demo of TapHero’s preventative maintenance features to see equipment identification, maintenance planning, and recurring work orders in action.
Connect your inbox. Set the limits. Get your time back.
Three steps, and the first two take an afternoon with our team.
1
Connect your inbox
Your association's email keeps working exactly as it does today, and every message becomes a tracked ticket.
2
Set the AI's limits
Autopilot, Copilot or Off — per request type. Pets on Autopilot, front-desk instructions on Copilot, the rest off until you're ready.
3
Get your time back
Routine requests close in minutes, day or night, leaving more time for reserve studies, board meetings, and higher-value work.
What the AI handles today
Built for the people who run communities
For management companies
Manage multiple communities with one team, while keeping each association’s rules and workflows distinct.
· The AI absorbs the routine majority of resident email· One queue across every association you manage· Audit logs and shift logs that survive staff churn
Explore tools for management companies →
For HOA & condo boards
Give your board more time to lead, with AI handling routine requests and keeping community work organized.
· Owners get answers about documents and rules instantly· Violations run as consistent, documented sequences· The association's memory survives every election
Explore tools for HOA boards →
AI you can dial, not a black box.
For every kind of request you choose Autopilot, Copilot or Off, and change your mind any time. Guardrails are explicit: only files marked shareable in Library Settings are ever sent, and every action the AI takes lands in the audit log.
Inside the AI Control Center →
~5 min
to log 100 packages vs. ~1 hour by hand.
24/7
routine requests answered, nights and weekends included
100%
of residents covered. No new app to download or learn.
0 wait
instant responses to routine amenity requests
“We want to free up management teams for the work that actually requires human judgment and human touch.”
Already using BuildingLink or another portal? We'll migrate your occupants, units, and documents with white-glove support.
See how switching works →See it run your building's real workflows.
White-glove setup — we migrate your data for you.