AI community operations platform

The AI that runs your building's busywork.

It answers residents, files registrations, books amenities and logs packages — in the email and text they already use, at the level of autonomy you set.

White-glove setup. No resident app required.

Resident messages become categorized tickets, with AI handling and human escalation
A busy community management inbox

Your inbox is the system of record.

When the manager changes, the institutional memory leaves with them.

Residents waiting for answers

Every answer waits for a human.

Questions the documents already answer still take two days.

An unused resident app

The portal nobody downloaded.

Only about 20% of residents ever install a building app.

Connect your inbox. Set the limits. Get your time back.

Three steps, and the first two take an afternoon with our team.

1
Connect your inbox

Your association's email address keeps working exactly as it does today. Every message becomes a tracked ticket.

Connect the association inbox to TapHero
2
Set the AI's limits

Autopilot, Copilot or Off — per request type. Pets on Autopilot, front-desk instructions on Copilot, the rest off until you're ready.

Choose the AI's level of autonomy
3
Get your time back

Routine requests close in minutes, day or night. Your calendar keeps the reserve study and the board meeting.

Get time back as routine requests are completed
A portfolio manager at a desk with a calm inbox

For management companies

Serve more associations without burning out your managers.

· The AI absorbs the routine majority of resident email· One queue across every association you manage· Audit logs and shift logs that survive staff churn
See how →
A board member managing community work from home

For HOA & condo boards

Run your association like it has a full-time staff — without one.

· Owners get answers about documents and rules instantly· Violations run as consistent, documented sequences· The association's memory survives every election
See how →

AI you can dial, not a black box.

For every kind of request you choose Autopilot, Copilot or Off, and change your mind any time. Guardrails are explicit: only files marked shareable in Library Settings are ever sent, and every action the AI takes lands in the audit log.

Inside the AI Control Center →
AI Control Center with autonomy settings for each request type
~5 min

to log 100 packages — about an hour by hand

24/7

routine requests answered, nights and weekends included

100%

of residents covered, with nothing to download

0 wait

instant responses to routine amenity requests

“We want to free up management teams for the work that actually requires human judgment and human touch.”

FSR Regional Director

Already on BuildingLink or another portal? We migrate you — occupants, units, documents — white-glove.

See how switching works →

See it run your building's real workflows.

White-glove setup — we migrate your data for you.