AI Helpdesk
Routine resident requests become tracked work, with answers and supported actions handled through email and text.
Explore AI Helpdesk →About TapHero
TapHero is an AI Property Management Platform for HOA and Condo Associations
We help teams manage resident requests, packages, maintenance, reservations, communications and payments. Residents use email and text, while each community chooses how much the AI handles.
The platform
What TapHero does
One place for the everyday work that keeps a building moving.
Package management
Log incoming deliveries, notify residents and keep package records organized so your front desk can quickly find the details.
Explore package management →Preventative maintenance
Turn equipment information into maintenance schedules and recurring work orders.
Explore preventative maintenance →Amenity reservations
Manage bookings, community rules and payment links in one place.
Explore amenity reservations →Resident communications
Send targeted updates to the residents who need them.
Explore resident communications →Violation tracking
Document the rule, send follow-ups and retain a history tied to the unit.
Explore violation tracking →A different approach
What makes
TapHero different
We're building a system where the AI does the small work and the humans do the important work, in that order. When that trade happens, residents get answers in minutes instead of days, and the people running the place get to spend their attention where it actually changes the community.
Explore the platform →AI that can complete work
Supported requests can update a record or complete a registration, instead of stopping at a suggested answer.
Your team sets the limits
Choose Autopilot, Copilot or Off by request type. Your community decides where people stay involved.
No new resident app required
Residents can reach the team through the email and text channels they already use.
History stays with the community
Unit records and documented follow-up help teams carry context through staff and board transitions.
Setup comes with people
TapHero helps configure the community, migrate data and set the rules for handling requests.
Who it’s for
Built for condominium and HOA operations
Management companies
Managers who need more capacity for resident service and daily operations across multiple associations.
For management companies →HOA & condo boards
Association boards that need consistent processes, accessible records and continuity between elections.
For association boards →On-site teams
Front-desk and operations staff handling deliveries, requests, bookings and the next shift’s handoff.
Explore daily workflows →Getting started
How working with TapHero works
See your workflows
Walk through the requests and tasks your community handles.
Configure the community
Set up records, migrate the needed data and connect the inbox.
Choose the AI’s role
Set Autopilot, Copilot or Off for each type of request.
Run and refine
Keep people involved where needed and adjust how work is handled.
TapHero key facts
- Company
- TapHero Inc.
- Platform category
- AI property management and community operations software
- Who it serves
- Condominium associations, HOA boards and management companies
- Company address
- 900 Biscayne Blvd, Miami, FL 33132
- Website
- taphero.com
- Core offering
- Resident requests and day-to-day community operations
- Resident channels
- Email and text; no new resident app required
- AI controls
- Autopilot, Copilot or Off by request type
- Setup
- White glove onboarding
- Pricing
- View current pricing
Questions, answered
About TapHero
What is TapHero?
TapHero is an AI community operations platform for condominium associations, HOA boards and management companies. It brings routine requests and operational records into one system.
Who is TapHero built for?
TapHero supports association boards, management companies and on-site teams managing condominium and HOA operations.
What does TapHero help manage?
Resident requests, deliveries, preventative maintenance, reservations, communications, violations and payments.
Does AI handle everything automatically?
No. Each community chooses Autopilot, Copilot or Off by request type, deciding where AI acts and where people review or handle the work.
Do residents need to download an app?
No new resident app is required. Residents can use email and text.
How can a community get started?
Book a demo to review your workflows. TapHero helps with community setup, data migration and request-handling rules.
See what more time could look like.
Bring your community’s real workflows. We’ll show you where TapHero fits.