The best resident app is the one they already have.
Email and text. Nothing to download, nothing to learn, nobody left out — including the owners who were never going to install anything.
No app for residents to download. Nothing for them to learn.
of residents ever download a building app
In our research across buildings, that number barely moves no matter how hard the association pushes. A portal-first platform therefore delivers its value to about a fifth of your community. TapHero delivers to all of it, because the channel is one everybody already checks.
What residents actually experience
“Emailed at 11pm, had the bylaws by 11:01.”
“Texted a photo of my new car and my decal was sorted.”
“Asked about guest parking, got the actual rule — not a PDF homework assignment.”
“The package photo arrived before I did.”
Everyone gets the same service
Owners in their eighties, renters on a one-year lease, snowbirds who are here four months a year. The channel is universal, so the service is too — no training session, no password reset, no “have you tried the app?”
And yes, there's a portal
A web portal exists for residents who want one — documents, payments, bookings, their unit's records. Some communities love it. It's simply never required for anyone to get full service, and nothing breaks when nobody signs in.
Email us like a resident would. See what comes back.
No app for residents to download. Nothing for them to learn.