What are you really comparing us to?
For most communities the honest answer is a shared inbox and a spreadsheet. That's the comparison we'll do first.
White-glove setup — we migrate your data for you.
The real incumbent. Familiar, free, universal — and it forgets everything.
Built to record the work, in an era when a person always did it.
Keeps the familiar channel. Adds a teammate who completes the work inside it.
Against email and spreadsheets
We're not going to pretend the inbox is a bad tool. It's a great tool that was never meant to be a system of record.
- Everyone already has it, and nobody needs training.
- Residents reach a human in one step, on any device.
- It costs nothing and never has an outage you have to explain.
- Threads carry tone and nuance a form field can't.
- Nothing is tracked, so nothing can be measured or reported to a board.
- Nothing is remembered — the record lives in one person's mailbox.
- Every answer waits for that person to be awake and free.
- Registrations and rules live in prose, not in a unit record anyone can search.
TapHero keeps the part that works. Residents keep emailing and texting the same address; the association gets tickets, records, audit trails, and an AI that closes the routine ones before anyone opens a laptop.
Against legacy building portals
Their AI drafts text and answers questions for a person to act on. Ours completes the task in the system, at the autonomy level you set.
Portals need residents to adopt something. About one in five ever does, and the value follows the adoption.
An AI-first core isn't a feature you add to a twenty-year-old platform. It's an architecture, and it shows up in what the software can be trusted to do.
Side-by-side comparisons
The category incumbent, and the one we have a built-in occupant import for.
Read the comparison →Compare resident portals, request tracking, community tools, and pricing.
Read the comparison →Association-focused operations, familiar resident communication, and transparent pricing.
Read the comparison →Questions we get on the first call
Do we have to stop using Outlook or Gmail?
No — that's the point. Your association address keeps working, and residents never learn a new channel.
What if we already have a portal?
Keep it running while you evaluate. We migrate units, residents and documents, and nothing shuts off on day one.
Is our data locked in?
Export it whenever you like. We'd rather earn the renewal than hold the records hostage.
How long does setup take?
Setup takes a matter of days. We install, configure and migrate for you. Your effort is a kickoff call.
Does the AI ever talk to residents without permission?
Only where you've set that request type to Autopilot. Everything else is a draft for a person, or nothing at all.