AI Helpdesk for HOAs & Condos
Other AI answers questions. This one closes tickets.
Every resident email becomes a categorized ticket. The AI completes what you allow, drafts what you want to review, and leaves alone what you've turned off.
Live demo with a real building's workflows, not a slide deck.
What the AI completes end to end
Not "replies to." Completes — the record changes in the system, and the resident gets the confirmation.
Pet registrations
Adds the pet to the unit record with breed and weight, then confirms.
Vehicles & decals
Plates added, decals issued, removals logged against the unit.
Boat registrations
Slip-side registrations recorded with the unit's other assets.
Document requests
Sends from the File Library. Only files marked shareable are ever sent.
Rules & policy questions
Answers from your governing documents — the rule, not a PDF to read.
Hours & access
Amenity hours, guest parking, move-in windows — answered instantly.
Front-desk instructions
Updates the unit's standing instruction the concierge sees.
Amenity reservations
Checks the calendar, applies your rules, books it, sends the deposit link.
Autopilot, Copilot, or Off
Per request type, not per platform. Pets on Autopilot, front-desk instructions on Copilot, everything else off — your call, changeable any time.
Autopilot
AI answers matching Helpdesk tickets and takes action automatically. No review.
Copilot · Drafts
AI prepares a draft reply and the action for a person to review, edit, and send.
Off
Tickets are handled entirely by your team.
Only files marked shareable in Library Settings are ever sent.
Every AI action lands in the audit log with what it did and why.
Change any level in seconds. Nothing needs a rollout.
Built for teams
Assignments, employee groups, followers and CCs, internal notes, reply templates, resident surveys, and helpdesk statistics. Managing several associations? One queue covers all of them, with per-association rules.
The Suggestion Box
The AI watches how work actually gets done and proposes fixes. An AI that doesn't just do the work — it improves the process.
AI handles the routine so humans can handle the human.
Anything ambiguous, emotional or high-stakes goes to a person, with the full thread and unit history attached. The AI's core instruction is to hand off when it isn't sure.
SEE WHAT ELSE THE AI HANDLES
See it close a real ticket, live.
No app for residents to download. Nothing for them to learn.