Autopilot
AI answers matching Helpdesk tickets and takes action automatically. No review.
Reply sent · 2:14amAutopilot, Copilot or Off — per request type, per feature area. The AI does exactly as much as you allow, and logs every bit of it.
You set the limits before the AI touches a single resident email.
Most associations start with everything on Copilot. By week four, pets and documents are usually on Autopilot — because you've watched it be right a few hundred times.
AI answers matching Helpdesk tickets and takes action automatically. No review.
Reply sent · 2:14amAI prepares a draft reply and the action for a person to review, edit, and send.
Draft awaiting your checkTickets are handled entirely by your team.
AI stands downThe AI can only send a document if someone marked it shareable in Library Settings. It can only accept a booking that satisfies the plain-English rules you wrote for that amenity.
Employees see and do only what their permissions allow, and the AI inherits the same boundaries.
Every action it takes — the reply, the record it changed, the reason it gave — lands in the audit log next to the human actions, attributable and searchable months later.
The AI's standing instruction is to hand anything uncertain to a person, with the thread and the unit's history attached. A hesitant AI is the point, not a limitation.
“Water intrusion on the balcony after last night's storm.”
Escalated with photos, unit history, and the last two maintenance visits attached.
You can only offer a dial like this when AI is the foundation of the product rather than a feature added to it.
Bring another board member to the demo.