Product tour

One platform. One AI teammate. Every operation.

One ordinary Tuesday in a community that runs on TapHero.

White-glove setup — we migrate your data for you.

The AI Helpdesk queue at the start of a community's day

One day in a community that runs on TapHero

A community's day moves from morning to evening
7:02am
The queue is already short

Overnight the AI answered eleven routine requests — bylaws copies, amenity hours, a pet registration. What's waiting needs a person, and it's labelled that way.

Ticket list with AI-resolved badges
9:15am
One hundred packages, five minutes.

Every label is read, every parcel logged to a unit with its photo, every resident notified before the cart is unloaded.

Illustration of a porter with a package cart connected to AI processing and resident notification
11:30am
A booking negotiates itself

An owner emails about the party room. The AI checks the calendar and the association's rules, proposes Saturday instead, and sends the deposit link.

An amenity reservation arranged in a message thread
1:00pm
New equipment, instant plan

A technician photographs the new HVAC nameplate. The AI drafts the preventative maintenance plan; the manager reads it, changes one interval, approves.

A manager reviews an AI-drafted maintenance plan
3:30pm
Fifteen minutes of drafts

The Copilot queue holds three replies. Two go out as written; one gets a sentence added because the manager knows the owner. That's the whole review.

Copilot drafts ready for a manager to review
4:45pm
The AI suggests a fix

It has noticed six threads about certificates of insurance this month and proposes posting the requirements with a sample. One click, and next month's six threads don't happen.

The AI suggests a process improvement

Everything else in the platform

The parts nobody demos but everybody uses.

Units & association layout

Contacts, pets, vehicles, documents, instructions, custom fields, towers and floors.

Unit assets

Parking, storage and marina slips — inventory, assignment, temporary renters, billing.

File Library

Governing documents with board / owner / renter access control.

Shift log

Searchable notes with priorities and unit tags, emailed at end of shift.

Violations

Types, escalating sequences, per-unit records with photos.

Communicate

Email and SMS broadcast by tower, floor or preset group.

Statistics

Helpdesk volume, response times, financials, billed sessions.

Employees & permissions

Groups, granular per-feature permissions, invite flows.

None of it happens without your say-so

Every AI behaviour in that day was switched on by a person in the AI Control Center, one request type at a time, and every action it took is in the audit log. Autopilot where you've seen it work, Copilot where you want eyes on it, Off where you'd rather it stayed out.

Inside the AI Control Center →
AI Control Center settings and audit history

See it run your building's real workflows.

Live demo with a real building's workflows, not a slide deck.